Distributor Profile: Boyle and Chase

April 2, 2012

Boyle and Chase has been a Rotondi family-run operation for more than 60 years. It began when Tony Rotondi took over a small paint, wallpaper and hardware storefront in Hyde Park, Mass. Mike Rotondi joined the family business and together this father-and-son team saw the growth in hardware sales. Tony retired in the 1990s and passed away in 2004. Boyle and Chase is now a worldwide distributor for 20 major lines of commercial and decorative door hardware, offering only those brands deemed to be quality workmanship.

Because another priority is timely delivery, the phrase “We stock it so you don’t have to” is a promise to our customers to carry every product, every finish and every part. Boyle and Chase’s large warehouse provides all the product for the job, a knowledgeable sales staff prepared to answer questions, a warehouse staff ready to fill orders and a shipping staff eager to ship orders the same day they are received.

For more information on Boyle and Chase or to request a catalog, visit www.boyleandchase.com or call 800-325-2530.

Recently Locksmith Ledger had the opportunity to interview Boyle and Chase about both his their company and the locksmith distributor market in general. Following are the Ledger’s questions and Boyle and Chase’s answers.

How has your role as a distributor changed in the past 10 years?

Boyle and Chase’s success has always been its depth of product knowledge and customer service. Continuing to build and maintain customer relationships will not change. With new software in place, we now have more detailed information that allows us to watch our purchasing cycles, balancing the amount of product on our shelves to fulfill each customer’s needs.

Have you added or removed any categories of products over the last five to 10 years? If so, what directions have you taken and will you continue to take?

We will not remove any categories. We continue to expand categories from the access control product offering, including standalone units and computer-managed systems. This gives us a true value of commercial hardware, access control and decorative hardware.

Has there been any purchasing change by the locksmith? What types of products are most popular today?

We’ve seen an increase in the access control market where customers realize and understand the value of self-contained lock systems with software and audit trail, while still not losing the foundation of the locksmith and their role in this industry.

What separates your distribution organization from your competitors?

We will continue our goal of servicing each and every customer with the best customer service possible, including prompt and accurate order processing and product knowledge.