Hanwha Techwin America, a division of the global supplier of video surveillance solutions, opened the doors to its Hanwha Total Care Center (HTCC) in July 2022. Located near the division’s New Jersey headquarters, the new 10,000-square-foot space will handle advanced replacement and repair services for Hanwha products across North and Latin America and receive return units from partners.
The HTCC is owned and managed directly by Hanwha Techwin, which gives the company more control over the repair and parts replacement processes and enables it to deliver the highest levels of service.
“Our goal is to minimize any downtime due to product issues or parts requests as much as possible,” says C. H. Ha, president at Hanwha Techwin America. “With this new repair and service center, we can provide even more timely and comprehensive support to our customers and partners regardless of their location.”
The new center supports many of the company’s repair centers and sales offices in other regions throughout the Americas. The new center also will play a key role in the overall improvement of Hanwha product quality and performance by providing feedback on product repairs to engineering and manufacturing teams.
The Hanwha Total Care Center is located at 100 W. Forest Ave., Suite H, Englewood, NJ 07631. For more information, visit hanwhasecurity.com/support.
