Salto Transforms the Guest Experience with Room Key in Apple Wallet

Salto hospitality smart access solutions now support room key in Apple Wallet for iPhone and Apple Watch users. This represents the next evolution in room key convenience, security, and operational efficiency for hotels and guests alike.

This solution integrates seamlessly into a hotel’s existing Salto Space hospitality smart access management platform. With a room key in Apple Wallet, guests can access hotel rooms and shared spaces using just an iPhone or Apple Watch. They can simply tap the reader or hold the device nearby to unlock with no apps and no friction. Hotel front-desk teams can forget the hassle of issuing physical keys to guests, or of dealing with long lines in the lobby.

With room key in Apple Wallet for iPhone and Apple Watch, hotel operators can streamline key distribution and management across an entire property.

Next-level guest experience

Room key in Apple Wallet empowers hotel management teams to reduce or eliminate the operational challenges associated with physical key issuance and guest check-in. Access is delivered securely, facilitating remote provisioning, guest mobile check-in, and instant guest access. This optimizes property-wide check-in and front desk operations through Salto Space.

As a guest, having a hotel room key in Apple Wallet permits easy check-in right from an iPhone or Apple Watch, devices individuals almost always have with them. A guest can simply add a room key to Apple Wallet, tap the check-in button, and follow the steps for frictionless access.

After adding the room key to Apple Wallet – initiated via the Salto credential manager technology partner – guests gain instant access to rooms, amenities, and common areas with a tap of their device.

Hotel Workflow Simplified

Hotels leveraging this technology will enjoy simplified check-in workflows that reduce lobby congestion and operational costs related to plastic keycards and manual key handling. Room key in Apple Wallet can be integrated as part of a standalone or multi-property smart access solution, accommodating diverse hospitality environments and future-proofing hotel access management infrastructure.

Key features include:

• Native storage of room keys within Apple Wallet on iPhone and Apple Watch
• Express Mode for tap-to-unlock functionality without app interaction
• Power reserve capability, enabling access for up to five hours after the device battery runs out
• Remote key provisioning and management through the Salto Space platform
• Multi-guest key sharing with granular access controls via iMessage and other messaging apps
• Enhanced privacy means keys are stored securely on the device – no tracking of access locations by Apple
• Instant room key cancellation in case of device loss, via Apple’s Find My integration
• Compatibility with the complete Salto smart locking hardware portfolio

Advanced room key sharing for guest convenience

Salto’s Apple Wallet integration also introduces a robust and flexible key-sharing capability that significantly enhances the guest experience. Guests can share a digital room key with family members, friends, or colleagues through Apple Wallet’s key-sharing functionality. This eliminates the need for physical key duplication or complicated third-party apps. Shared keys come with customizable permissions allowing guests or hotel operators to control when, where, and for how long recipients can access specific hotel areas, enabling instant revocation if required.

Additionally, room key in Apple Wallet takes full advantage of the privacy and security features built into iPhone and Apple Watch devices. They are stored natively, which means Apple doesn’t see the places a guest accesses, so data remains private and secure. If a user misplaces an iPhone or Apple Watch, they can use the Find My app to lock their device and help protect their information.

Room key in Apple Wallet is now available. The feature requires compatible Apple devices running on the latest operating systems.