ABLOY USA is providing more customer satisfaction by supporting the digital transformation of high-security solutions since opening its U.S. Competence Center in 2020. A dedicated team of experienced professionals is available 24/7 to provide technical expertise and fill orders for ABLOY PROTEC2 CLIQ locks and key systems and the new ABLOY BEAT, a keyless solution introduced in March 2020 that combines a novel digital key, a mobile app and an IP68-rated Bluetooth padlock.
Jerry Burhans, managing director of ABLOY USA, says the Competence Center will prove to be invaluable for customers and the coast-to-coast distributor channel partners network.
“The new ABLOY Competence Center in Irving, Texas, proves our commitment to the United States critical infrastructure markets that we are willing to invest in supporting your detailed applications and integrations quickly, thoroughly and locally,” Burhans says. “We believe the ABLOY CLIQ and ABLOY BEAT technologies will flourish in the coming months and years with this kind of support available.”
Michael Woody, ABLOY customer service & CLIQ Competence Center manager, believes one of the hallmarks the team can deliver is unparalleled service.
“We are looking to make the Competence Center a complete unit of excellence for all ABLOY products,” he says. “Every team member contributes with their select skill set. This way, we have implemented policies and process flows and offer solutions that best suits our Voice of Customer concept. By doubling our production space with all-new workstations, we can now handle complete production of CLIQ systems from small to large.”
Woody indicates his team is up to any challenge that’s directed their way. One of the biggest tests Woody says the team has encountered is working through the COVID-19 pandemic.
”The COVID-19 crisis has disrupted every aspect of daily life, operations and support,” he says. “We typically do the majority of CLIQ training sessions on site or here in Irving. At this time, we have suspended them for safety reasons, but we have been resourceful and have developed other options. These include the use of videoconferencing platforms, like Skype, Zoom, Microsoft Teams and WebEx."