Key Highlights
- Multifamily markets are experiencing rapid growth, with a significant demand for mobile access control and smart intercom systems to meet tenant expectations.
- Retrofitting older buildings with Wi-Fi-based intercoms and access control systems offers lucrative opportunities for locksmiths without extensive rewiring.
- Video intercom systems provide high-definition video, remote access, and easy installation, suitable for both new and retrofit projects.
- Partnerships and cloud-based solutions can support recurring revenue streams for locksmiths and security providers.
There’s no doubt that multifamily is a burgeoning market, with plenty of opportunities for locksmiths. Whether new or retrofit, most multifamily buildings want an east way for residents to grant access to their visitors. Gone are the days of a landline phone-based system where visitors enter a code and residents must be home to answer the call. Like in front doors, the smartphone has become the favored credential, and operation can be as simple as scanning a QR code.
New apartment construction shows no signs of slowing down in 2026, while existing rental units and condominium developments continue to add high-tech, home automation features to attract younger renters and buyers. One of the easiest upgrades for locksmiths is adding an intercom.
In last year’s Locksmith Ledger multifamily webinar (recap at www.locksmithledger.com/55321239), our locksmith panel looked at some trends. Multifamily is growing at a faster rate than the single-family market, and younger, tech-savvy renters want smart home features.
“Mobile-based access control systems are the fastest growing in the industry, and in multifamily right now. Using smartphones to unlock doors, gates, elevators, amenity spaces, having everything on your mobile device. Glenn said 49% of renters are below the age of 30. That's a big deal … they're the ones that are really into the technology, and they're the ones that are going to be using their phones. I am firmly convinced that eventually everything will go mobile. But for the time being, having choices for the residents is very, very important,” noted Jeff Chamberlain, engagement manager, multifamily, for Salto Systems.
The retrofit market is also booming, with more opportunities for locksmiths than new construction. New Jersey locksmith Ian Marcotela has found his niche, adding intercoms to existing apartments.
“Intercoms are like borderline access control. They have complete control from their cell phone. They can lock tenants out with the push of a button, and we don’t even have to wire the building because everything is Wi-Fi. You’re no longer rewiring an older building, just pop in the unit and you’re done. It’s been a game changer” noted Macotela, owner of Dekoff’s Lock Company in Perth Amboy, N.J., who does a great deal of multifamily retrofit work.
A second fast-growing market is school security, with the Partners for Safer Schools (PASS) guidelines recommending layered security, with a single point of entry and visitor screening.
Below is a roundup of intercom and video entry system products available to security pros. Many, many vendors offer intercom systems, including camera vendors. Do your homework, and select a product available through distribution and with good warranty protection and technical support.
Alarm.com Multifamily Video Intercom
Alarm.com recently introduced its new Video Intercom Mobile Directory, billed as a cost-effective solution designed to replace traditional intercom systems for multifamily residential buildings.
This new product — available through Alarm.com and PointCentral service provider partners — allows visitors to use their own smartphones to access a building’s tenant directory. By scanning a QR code at a communal intercom hub, users can browse the directory and initiate a secure video call directly with a resident or tenant. Occupants can respond, speak with the visitor and unlock the door remotely via the Alarm.com video intercom app.
Alarm.com said the Video Intercom Mobile Directory can be deployed with minimal hardware, avoiding the need for in-unit intercom installs. Setup is meant to be straightforward; property managers can configure custom directories, upload branding and generate QR codes within minutes.
The company highlighted a broad range of use cases for the system: shared office buildings, multifamily apartments and condominiums. Service providers such as cleaners, maintenance staff or pet sitters can also be granted monitored or time-bound access without compromising building security.
According to Alarm.com the system integrates with third-party access readers for flexibility and uses its professionally installed, professionally monitored infrastructure to support reliable performance. The Video Intercom Mobile Directory is already available across North America and select international markets.
For more information, visit www.alarm.com.
Salto XS4 Com iGO
Salto’s XS4 Com iGO cloud-based door intercom is an advanced video intercom solution engineered to seamlessly integrate across residential, workspace, and commercial environments. XS4 Com iGO represents Salto’s first foray into the smart intercom space.
XS4 Com iGO is a user-friendly system that enables visitors to initiate communication with users by simply scanning a QR code or tapping their NFC-enabled phone on an iGO plate which initiates two-way audio and video verification for entry control. Residents then manage these interactions directly from a smartphone, with the ability to accept calls, visually verify visitors, and remotely grant access if necessary.
This innovative technology does not rely on a power supply or an internet connection, solving complexity and cost issues from traditional intercom systems. With the XS4 Com iGO hardware-free solution, any building can turn a perimeter access point into a connected, yet decentralized, secure entry.
This system integrates directly with Salto's smart access control platforms, Salto KS and Homelok, creating a unified and user-friendly door intercom and access control connected ecosystem that’s accessible via the web and mobile applications by visitors and residents. This advanced video door intercom system centralizes all access control-related features into a single, comprehensive platform.
Geofencing technology further enhances security by ensuring that calls can only be initiated when visitors are physically near the property. This feature, combined with seamless integration with existing Salto solutions and smart locking technology to connect any entry or gate, makes the XS4 Com iGO adaptable to various environments, ensuring secure, fast, and more efficient access control.
Installers can easily integrate the system into existing setups with minimal disruption. Systems administrators and building operators benefit from streamlined processes for real-time entry monitoring, controlling access points remotely, and communication. This delivers a seamless intercom experience for visitors, residents, and guests. The system's ease of use does not compromise its advanced capabilities, making it an ideal choice for modern building ecosystems.
For more information, visit www.saltosystems.com
DoorKing 2112evolve Video Telephone Entry System
Known for entry gate products, DoorKing is introducing tis offering the Model 2112evolve Video Telephone Entry System, a cloud-based system that can store virtually an unlimited number of phone numbers and entry codes.
The 2112evolve operates on the cellular network or an internet connection. It includes a new low light camera and improved lighting for nighttime operation. The companion DoorKing apps are available free of charge for both Android and OiS cellular phones and provide video calling and relay control, programming, event logging and more for system administrators. The 2112evolve can store an unlimited number of phone numbers and also features broadcast calling, which allows up to four phones to ring simultaneously.
More information: www.doorking.com
ButterflyMX QR Code Intercom
ButterflyMX's QR Code Intercom enables visitors, staff, and residents to access properties using a smartphone. By scanning a mounted QR code, users launch a secure, web-based intercom experience with video, audio, and a searchable directory directly on their smartphone. The QR Code Intercom allows properties to extend access control to secondary entrances, garages, and remote areas where traditional systems may be cost-prohibitive or impractical.
Properties can mount a laser-etched QR code plaque at any door, gate, or garage where they would like to provide access. Anyone requiring property access scans the QR code to launch an entirely web-based intercom experience, complete with a searchable resident directory, secure one-way video, and two-way audio.
Available in anodized aluminum, stainless steel, or brass, the plaque is tamper-evident and weather-resistant. Visitors access the property by scanning the code to launch a secure, app-free web-based intercom with one-way video and two-way audio. Residents and staff can continue using the ButterflyMX mobile app to unlock doors, view video calls, and manage access remotely. End-to-end encryption, geofencing, rate limiting, and full audit trails ensure every entry is logged and secure. Fully integrated with ButterflyMX's broader platform, the QR Code Intercom works alongside the video intercom, access control system and security cameras.
For more information, visit https://butterflymx.com/blog/qr-code-intercom/
DoorBird 1812B
The new DoorBird D1812B is a hybrid IP video intercom that maintains analog telephone functionality while adding modern IP features such as HD video, 2-way audio, RFID, keypad access, motion detection, and smart relays. Now enhanced with a stainless steel backbox, it enables fast, professional surface mounting. Ideal for retrofit projects, the D1812B simplifies installation without compromising performance – bridging legacy infrastructure with smart home technology.
The DoorBird D1812B is designed for both residential and commercial applications, offering secure access control, high-definition video, and seamless integration with smart home systems. With the DoorBird-designed backbox, installers and users benefit from a cleaner, more professional finish and reduced installation time.
Fr retrofit installations, it combines older, often outdated infrastructure with modern IP technology. Its flexible integration capabilities allow it to bridge the gap between legacy systems and today’s smart environments, making it a smart upgrade for existing properties.
The new housing features the unmistakable DoorBird design signature - sleek, modern, and instantly recognizable.
Features of the DoorBird D1812B include:
- Integrated Backbox: Pre-packaged for convenience, ensuring a flush and secure wall mount.
- HD Video & Two-Way Audio: Crystal clear communication and surveillance via the DoorBird app.
- Smart Access Control: Remotely manage doors and gates from anywhere in the world.
- Durable Design: Weatherproof and vandal-resistant, built to withstand the elements.
- Flexible Integration: Compatible with major smart home platforms and IP-based systems.
“We listened to our customers and partners who wanted a more streamlined installation experience,” said Sascha Keller, CEO & Founder at DoorBird. “The D1812B delivers the same trusted performance as the D1812, now with the added benefit of a surface-mount backbox included right out of the box.”
Also from DoorBird, the D31TDV IP video intercom is designed for multi-tenant residences and buildings with up to 1,000 units, featuring a flexible mounting system with surface-mount and flush-mount options. It comes with a 7-inch touch display module, incorporating advanced security features, including RFID, Bluetooth, and QR code reader. The intercom boasts a Sony Starvis image sensor with FullHD resolution and a 4D motion sensor for enhanced security. With remote configurability via the app, web browser, and a well-documented API interface, this intercom provides seamless integration and customization options.
For more information, visit www.doorbird.com.
Aiphone IX / IXG Series IP Video Intercom
Aiphone’s IX | IXG Series seamlessly combines the power of Aiphone's IX Series commercial video intercom with the robust capabilities of IXG Series multi-tenant video intercom.
“The IX | IXG Series is a testament to Aiphone’s commitment to meeting the diverse needs of our customers,” said Sean Peterson, Director of Product, Marketing, and Support at Aiphone. “This firmware update eliminates the need for separate IX and IXG products, consolidating them into a single, unified solution that seamlessly adapts to commercial, multi-tenant, and mixed-use properties, establishing the IX | IXG Series as the most versatile security communication solution available.”
The series redefines IP video intercom technology through advanced features designed to enhance security, streamline communication, and ensure seamless integration across various applications. Aiphone's new IX | IXG Series is set to transform the landscape of security communication, providing the most complete solution available on the market today.
The IX | IXG Series features include:
Seamless Integration: Designed with interoperability in mind, the IX | IXG Series integrates seamlessly with the industry’s leading providers of IP cameras, video management solutions, and access control systems.
Hardware and Software Options: Users can choose from full-features or lightweight physical answering stations, as well as PC-based and mobile app options, ensuring flexibility and convenience.
Scalability: Offering flexible solutions suitable for small, large, and enterprise-level applications, the IX | IXG Series can easily scale to meet varying needs.
Adaptable Solutions: The series provides a full spectrum of security communication solutions, catering to a wide array of applications and needs. This includes ADA-compliant rescue assistance towers, wall boxes, intercoms, commercial access entry systems, and multi-family dwelling products.
Remote Management: Optimized for simplicity and convenience, AiphoneCloud allows IX | IXG Intercom systems to be updated remotely through the IXGW-(T)GW Gateway.
Access Control integration: Pair with Aiphone's AC Series for enhanced security, including controlled access, visitor screening, internal communication, and seamless video monitoring.
For more information, visit www.aiphone.com
Viking IP Intercoms
Viking Electronics is making it easier than ever to secure entry points and streamline communication with the launch of the E-32T Series IP Intercoms. Built for today’s security-conscious environments, these rugged intercoms deliver reliable voice communication, simple setup, and advanced SIP security features - all in one powerful package.
The E-32T Series supports SIP over TLS and full SIPS, ensuring secure communication and compatibility with leading VoIP providers. A built-in Web User Interface (Web UI) allows fast programming from any device with a browser, no special software required, making installation and system management effortless for integrators and facility managers.
Designed for flexibility, the E-32T-SS-IP can dial programmable numbers, activate doors or gates with its on-board relay, and visually confirm call status with a bright blue LED. Powered by PoE Class 2, these intercoms reduce wiring complexity and installation costs.
For harsh outdoor environments, the E-32T-SS-IP-EWP offers Viking’s Enhanced Weather Protection (EWP), meeting IP66 standards. With gaskets, sealed connections, gel-filled connectors, and potted circuit boards, this version stands up to rain, snow, and extreme temperatures.
Features include:
Secure SIP Communication – Protects against unauthorized access with SIP over TLS and full SIPS.
Fast, Flexible Setup – Program remotely via Web UI, upload custom tones or announcements, and simplify installs with PoE.
Built for Demanding Environments – Rugged stainless-steel faceplate, vandal-resistant design, and EWP option for IP66 weather resistance.
Versatile Applications – Ideal for entry points, gates, parking facilities, campuses, and businesses.
For more information on the E-32T-SS-IP, visit: https://vikingelectronics.com/products/e-32t-ss-ip/
ZKTecoUSA Aura12 Smart Intercom
ZKTeco USA is offering the Aura12, a stylish yet rugged weatherproof intercom system with the potential for recurring revenue. The Aura12 is designed for fast and simple installation, often requiring only a couple of hours. Security pros can partner with ZKTeco and enjoy revenue-sharing opportunities, getting paid for the installation and a cut of the ongoing service fees.
For Property Managers:
- Centralized Management with the cloud-based console. Set up new users, manage permissions, and access door camera feeds – all from one central location.
- Access to the door camera at all times to monitor activity and ensure the safety of your tenants.
- Facilitate the package delivery process, reducing clutter and improving tenant satisfaction.
- Boost your property's value and attracting new tenants. You can even generate additional revenue by charging residents a monthly fee for the intercom service.
For Tenants:
- View and grant access to your building remotely from your smartphone. Never miss a delivery or visitor again.
- Keyless Entry
- Create and share visitor QR codes for easy and secure access.
- Universal Device Compatibility: Receive intercom calls on the device of your choice – smartphone, tablet, or computer.
For more information, visit www.zkteco.com
Swiftlane QR Intercom
Swiftlane offers a range of video intercom systems, including a QR code-based intercom system billed as “a smartphone-based intercom solution designed for buildings seeking seamless mobile access and remote video capabilities for a low-upfront cost.” The company estimates the cost at about 60% less than full intercom-based hardware, ideal for buildings who want high tech amenities at a lower upfront and ongoing cost.
This QR code-based intercom system allows visitors to scan and call residents directly from their smartphone.
- Visitors/Deliveries walk up to the QR code
- They open their phone and scan the QR code
- It pulls up the virtual intercom directory on their phone browser
- They can start a video intercom call using their phone, to talk to a resident remotely
- Resident receives a video call through their Swiftlane app from the visitor and can remotely buzz them in
For more information, visit www.swiftlane.com
Paxton Entry
Using the Paxton Entry app, users can answer video calls from their smartphone or tablet. With a simple screen tap, users can see and speak to visitors, and grant or deny access from anywhere in the world with an internet connection.
The Paxton Entry app requires a low-cost monthly user license fee, offering Paxton installers the opportunity to generate regular recurring revenue for the first time, from any new and existing Paxton intercom installations. Installers can manage multiple Paxton Entry app sites and users via the new myPaxton portal, a cloud-based platform, providing them the ultimate convenience of simple online management.
The newly launched mobile app is compatible with existing Paxton Entry sites with no additional installation or disruption. Users can either utilize Paxton’s Entry monitors and the app together or simply use the Paxton Entry app without a monitor. The app offers Paxton installers a cost-effective intercom solution to match their customers’ requirement.
Gareth O’Hara, Paxton’s Chief Sales Officer, said: “The Paxton Entry app is a new, exciting addition to our Paxton product line. The app is designed with simplicity in mind, offering an easy-to-install and simple-to-use intercom mobile app alongside our existing Entry product line.
“This is the first time Paxton installers have the opportunity to generate recurring revenue with our products. We are committed to helping our customers grow their business and continuously developing innovative security products for a variety of sites.”
Alibi, MyDoorView Partership
Through this partnership, Alibi dealers can now offer a flexible and easy-to-deploy video intercom system, engineered to enhance property security without requiring costly infrastructure. Fully managed in the cloud, MyDoorView seamlessly integrates with the Brivo Cloud access platform, delivering a video intercom and access control solution that is ideal for multifamily and commercial applications. MyDoorView can also be deployed as a standalone video intercom system, making it a flexible solution for properties without an integrated access control system.
“At Alibi Security, we are committed to delivering a comprehensive suite of integrated, best-in-class technologies to our dealer network,” said Troy West, Operating Partner at Alibi Security. “The addition of MyDoorView supports that strategy by providing a modern, scalable property management solution that enables dealers to drive recurring revenue and sustainable business growth.”
MyDoorView offers a suite of cloud-based features that help users easily connect with visitors, manage access, and increase property security, including:
· Flexible intercom panels – Adaptable to any property’s access needs
· QR code entry – Scan a code to transform any phone into an intercom
“Modern buildings demand smart, user-friendly intercom and access solutions that enhance the experience for both tenants and residents,” said Frank Martinez, President of MyDoorView. “Our value-driven solution benefits everyone involved. We’ve been extremely impressed with the entire team at Alibi Security, and the company’s strong focus on dealer enablement, training, and support,” Martinez continued. “This alignment, and direct access to thousands of Alibi reseller partners, accelerates MyDoorView’s mission to deliver intuitive, scalable, and future-ready video intercom solutions.”
For more information on MyDoorView, visit https://www.alibisecurity.com/mydoorview.
Mircom's TX3-T10 Video Intercom
Designed for today’s multi-unit residential and commercial properties, Mircom's TX3-T10 delivers a modern, powerful, and user-friendly access experience. Features include a bright 10.1” high-resolution touchscreen, durable IP65-rated tamper-resistant design, and future-ready platform architecture.
Key Highlights:
- 10.1” Brilliant Touchscreen – Sleek, easy to read, modern form factor.
- Next-Gen Access – Built-in QR Code scanning and video calling over VoIP.
- Seamless Integration – Supports elevator restriction and ties into TX3 ecosystem.
- Cloud-Enabled – Simplify setup and management with our Cloud Configurator.
- Mobile Experience – Residents can manage access via the MiEntry smartphone app.
For more information, visit www.mircom.com
4 Intercom Installation Tips
1. Follow Network Standards
IP audio and video intercom systems leverage the existing infrastructure to make communication between buildings a breeze. They collect historical data for accountability, record keeping, compliance and regulations, and they’re managed and controlled easily by using smart devices and computers. There are, however, standard technical limitations that must be followed for optimum connectivity and system effectiveness.
In any type of intercom system, IP or hard-wired, an intercom is located at an entry point, and some centralized “head-end” location provides communication between the two. If it’s a networked intercom, a network cable drop will be required for termination at both points. When using structured cabling, such as Cat-6, the maximum cabling length is 100 meters, or about 328 feet.
With any networked system, whether cameras, intercoms or computers, you have a hard limit from a switch, typically a Power over Ethernet (PoE) switch. If you stay within these parameters, communications will be reliable and uncompromised. If you exceed that, however, the networked station isn’t guaranteed to work properly.
2. Coordinate with IT
Get the IT department involved early and throughout the process. This is the person or team who manages network switches, opens ports and provides approved IP addresses. If the intercom system will be accessed through a smartphone app, certain websites and IP addresses will have to be authorized or cleared in advance by IT.
But you also might consider establishing a stand-alone, dedicated network that uses a PoE switch for communications. Such a network doesn’t touch the customer’s network and therefore might be more palatable to the end user.
3. Use the REX
If your intercom is part of an electronic access control (EAC) system that includes credential readers and systemwide reporting that indicates when a door is opened and initiated by the intercom. The REX input allows for any contact closure to then activate the door release. The beauty of this type of EAC system is that the REX input is standard. This makes for a simple connection from a door station or head-end station.
The other benefit of having a networked system is you can drop a relay switch into the main distribution frame (MDF) closet, with minimal wiring required to the panel. In addition, when using a REX input, you don’t have to worry about the wiring particulars or the characteristics of strikes, maglocks or other door controls, because the REX input won’t exceed the limitations of the intercom’s contact capacity. Wiring the same contact to the lock could exceed the intercom’s contact rating and damage the contacts.
4. Do a Power Check
The REX input also helps to eliminate potential problems, such as pulling too much power or power amperages not being supported. Does the intercom support 1 amp, 2 amps or more? Depending on the answer, you might have to add a secondary power relay to bridge the lock interface. If the lock is looking for 4 amps and your system provides only a half-amp rating, you should add a relay that can handle the current pulse to avoid pulling too much power and burning out the contacts on the back of the intercom.
Do a quick power check:
- What type of electric strike or maglock is being used?
- Can your power source support the intercom?
- Is the contact rating correct?
- Is it pulling the right amount or too much power?
- How many amps does it support? (If power isn’t supported, consider a secondary relay.)
Paul Hefty, Aiphone