Security dealers often are faced with finding ways to differentiate their companies and add tangible value to the services they provide. Now Connect ONE dealers can provide expanded reporting and documentation to their customers through SmartTest, an embedded feature of the award-winning service and management platform from Connected Technologies. SmartTest details all interaction with support documentation on exactly what was performed, so customers know what they are paying for.
SmartTest allows technicians to have real-time access to monitor and control devices for viewing and troubleshooting via their smartphone or any web-enabled device. With recently expanded logging and reporting features, dealers can provide details of device, door and zone status in intrusion and access control solutions and the work performed. Information such as access door activations and battery and network status, as well as test end and start times, provides valuable measurements to the end user. Reports are available to the customer in the Connect ONE interface and can be downloaded in a PDF file for printing or storage.
“When dealers show customers the results of testing, servicing or any other work performed on intrusion and access control with SmartTest reports, they add value to their services,” says Mike Simon, co-founder and managing partner at Connected Technologies. “SmartTest lets dealers differentiate and elevate their business with reporting that helps the customer keep a secure operation with critical record keeping from tested connected devices.”
As zones/access doors are tested, a “Tested” icon appears next to the item for easy reference that the activation has been received and logged. The customer can print the form for verification and documentation of regulatory, insurance or other compliance requirements.
Connect ONE by Connected Technologies is a cloud-hosted integrated security management solution. It works with a number of access control panels and also integrates with ASSA ABLOY Aperio wireless lock technology.