Selling High Security

Jan. 3, 2012
Benefits of a high security lock system far outweigh the costs. Every commercial customer can use the key control and increased security which high security lock cylinders provide. Key control is an easy sell.

'High Security lock' is a phrase that has been used for centuries to indicate any locking system that provides security over and above the normal locking systems of that period. The current era of what are today called high security locks generally refer only to the lock cylinder. Current high security lock cylinders are usually designed to specifically fit in place of the original lock cylinder without requiring any changes to the existing lock chassis. The amount of security provided by the original mechanical connection between the door and frame remains unchanged.          

Pick Resistance

Standard lock cylinders require a single movement in order to set the lock to an unlocked position. The best example is the pin tumbler locking system.  As the proper key is inserted into the cylinder, the tumblers are simultaneously moved and aligned at the shearline and the plug can then be turned.  A single movement system lends itself most easily to manipulation with lock picks and therefore has a low resistance to lock picking.

High security locks usually require at least two movements in order to set the lock to an unlocked position. One example is the original Medeco lock system. Each Medeco tumbler contains a chisel point and a vertical groove. The key contains angled cuts. A sidebar provides the second locking feature.  During key insertion, the key cuts lift the tumblers to the shearline while the chisel points rotate the tumblers as they are fitting into the angled key cuts. If the tumblers are aligned properly at the shearline and the tumbler grooves are rotated to the correct angles, then the sidebar can fit into the tumbler grooves and allow the plug to be turned. Since the tumblers must be both lifted and rotated, there is a greatly increased resistance to picking as compared to a standard cylinder.  While all high security lock types usually have some variation of this 'two movement' system, each company has a different patented way to accomplish the same purpose.

Key control

Aftermarket key blank manufacturers have been in existence for a century or more. Their key blank catalogs are filled with commercial, utility and automotive key blanks. Lock manufacturers normally welcome aftermarket key blank manufacturers because it makes key blanks for their lock products more easily available for servicing and maintenance in the field. 

High security lock manufacturers purposely obtain a patent for their products in order to limit the availability of key duplication in the field. As example, Kaba Peaks keys contain an enlarged section on the top and bottom of the key blank.  This extra large section raises an additional pin tumbler to the shearline.  The Peaks key blank with the enlarged section is patented and blanks cannot be made by aftermarket key blank companies.  Customers purposely purchase patented high security systems in order to be assured that extra keys cannot be easily made except with proper identification and at the locksmith dealer who sold the original system.

Key Changes

Most standard commercial key systems contain five tumblers and ten depth increments. 'V' shaped cuts on pin tumbler keys cause a restriction in the maximum deep of cut which can be made next to a very shallow cut. As example, including other factory restrictions, one popular lock company has only approximately 65,000 available key changes for their five pin lock systems.  With millions of locks per company made each year, duplicate key changes are a reality in single keyway, stock locks.

High Security lock companies have developed ways to increase the available key changes well above the restrictions on standard key systems. One idea is the use of multiple keyways which are regionalized across the country.  Another idea is to add more tumblers. Companies can also use their 'second movement' feature to increase possible combinations. There are hundreds of Medeco angle-cut combinations which can be used to multiple the amount of times each standard key cut combination can be used which then produces millions of individual key cut combinations without interchange.

In order to further insure against key interchanges, parts tolerances are usually made much tighter in high security locks.  Dedicated key making machines are often required in order to originate keys with similar exacting cuts according to factory specifications in order to have smoothly operating locks.

Drill resistance

Cylinders using standard lock systems are normally made of brass and rarely have any protection against forced entry such as drilling.  Many high security lock cylinders are available in two versions. One version is similar to standard cylinder construction with little or no defense against drilling. Underwriters laboratories has a UL237 standard for testing the attack vulnerability of high security lock cylinders.  In order to meet the UL237 standards, high security lock companies have premium lock versions using hardened pins, plates, ball bearings or even complete hardened steel housings to deter drilling or prying attacks.

Sales Pitch

High security locks require sales ability. Even today, forty years after the first high security lock cylinders appeared, some people may not know that high security locks exist or how high security locks can solve their security requirements.  As a locksmith, it is important that you find out what security problem the customer has and then make suggestions as to how to solve the problem.  You are not only selling products to a customer but you are also building a business relationship for the future with your customer as he or she returns to you for key duplication, lock servicing and possibly other further business.

If the primary concern of your customer is key control, there are alternatives to high security lock cylinders. As example, U.S. Lock has an RX 'Dealer Only' program. Blanks and replacement lock cylinders use restricted keyways. U.S. Lock controls the distribution of the key blanks which are only available to registered dealers.  Proper identification with signature cards is required before the selling dealer is authorized to make additional duplicate keys.  Lock cylinders use standard pin tumbler construction and are vulnerable to drilling or picking, but progams such as RX can provide a budget way for customers to at least maintain control of their keys.  Locksmith distributors such as Clark, USCAN and IDN are also known to have similar programs.

The following is a partial list of companies offering high security lock products

Abloy Security Inc. 800-367-4598

Arrow Lock  800-839-3157

Assa Inc. 800-377-3948

Bilock North America  860-378-0302

Corbin-Russwin  860-225-7411

Kaba-Ilco Corp.  800-849-8324  

Marks USA  800-526-0233

Master Lock Co.   800-464-2088

Medeco High Security Locks  800-839-3157

Mul-T-Lock USA Inc.  973-778-3320

Sargent Mfg.   800-727-5477

Schlage / Ingersoll Rand 800-847-1864

Yale Lock  800-438-1951