2022 Corporate Profile: IDN Global

June 27, 2022

IDN Global (International Distribution Network) provides security products, access control solutions, doors and frames, and related services to security pros throughout North America. IDN’s six business hubs and nationwide distribution centers are located strategically to provide same-day pickup or next-day delivery of door hardware, security products and locksmithing tools across the United States and Canada.

National Strength, Local Service

With a footprint of more than 50 stocking warehouses representing more than 300 manufacturers, IDN provides customers with the strength and buying power of a national organization combined with local product availability and personalized, customized service. The branch network enables same-day pickup or next-day delivery service to most customers.

Our Mission

We value our customers and their expertise and continually strive to be their leading security hardware and door distributor, focused on value-added service. We deliver security solutions, electrified and mechanical hardware, software, automatic touchless entrances, doors and frames and services on time and with accuracy.

Our Service & Product Offering

Whether it’s security solutions, electrified or mechanical hardware, software, automatic touchless entrances, doors and frames or other services, our goal is to deliver all orders on time with accuracy. IDN believes in a day’s work in a day’s time, which translates into shipping 100% of all orders received during the workday. IDN delivers technical support in multiple forms: in the field through site walk-throughs, counter consultations, over the phone and the internet, and at our hosted product and business education events, held at low or no cost to our customers. IDN customers have access to marketing support and referrals, as well as code compliance on a local level. Customers choose IDN, because we know security, and we can help them to win business and grow profitably.

Online Solutions

Our 24-hour web store gives customers the ability to order any time of the day or night and to manage their account, build product-favorite lists, view previous orders, view invoices, track shipments and check pricing and product availability in real time.

Relationships Matter!

Trust is the currency of business, not money! Sounds crazy, right? But stop and think about it: If you don’t have trust, you aren’t going to do business with someone, and you certainly won’t for any length of time. IDN is fortunate to call so many of our customers friends. When you have second- and many third- and some fourth-generation customers, you know you’re establishing good relationships. How? Through consistency and care, saying what you will do and doing it, and fessing up when you mess up! Everyone messes up once in a while. When you purchase a product from IDN, you not only receive the correct product on time, but you also receive IDN’s ongoing support.

We Make Security Simple

To our large number of loyal customers, IDN is more than a distributor of security hardware and door products: We’re an extension of their workforce, and many call us their friend! When you want security hardware, door products and services, call, email or search IDN at www.idn-inc.com.