At the bottom of each solution or attachment, the inquirer can rate the content from poor to excellent. The user can also comment on the solution and submit the comment, which goes immediately to Technical Support, which responds quickly.
The Knowledge Center portal also interfaces with industry websites when applicable, giving the user even more information at their fingertips all in an effort to provide the most comprehensive destination for technical information.
Beginning its pilot phase in April 2012, the Knowledge Center has provided in excess of 30 solutions a day. Many of these solutions were searched during evening hours and on weekends. The numbers are expected to rise quickly as more people learn about Knowledge Center and understand the wealth of information that is readily available.