Back Page, February 2012

Services were held Dec. 29. Memorial contributions may be made to the Oak Hill Bible Church Children's Ministry, Sacarrappa Road, P. O. Box 277, Oxford, MA 01540. 

CUSTOMER QUESTIONNAIRE

Here is an idea from a Palatine, Illinois locksmith which was published 20 years ago in Locksmith Ledger but is just a valid today.  They left a questionnaire with their customers. As the questionnaires were returned, they were put in a three ring binder on their front counter for prospective customers to see.  Perhaps you have a few questions which could be added or subtracted from this list.

The top of the form reads:

Your business is greatly appreciated. In order to serve you and others and provide FAST, PROFESSIONAL and EFFICIENT service; Please complete, fold, seal and return this form with our service repairman.     

                                                                                                                                Yes   No

1) Was the serviceman prompt and on time?                                        ___   ___

2) Was the serviceman courteous?                                                          ___   ___

3) Was work fully completed to your satisfaction?                            ___   ___

4) Did serviceman explain and show you his

     quality of work?                                                                                          ___   ___

5) Did serviceman lubricate your locks?                                                  ___   ___

6) Did serviceman leave old parts with you?                                        ___   ___

7) Did serviceman clean up after himself?                                             ___   ___

8) Did serviceman have a professional attitude?                                               ___   ___

9) Did serrviceman explain your lock functions

    and show you hwo the lock worked?                                                  ___   ___

10) Are more parts needed for return work?                                      ___   ___

11) Is there any more wook needing to be done?                             ___   ___

12) Would you call us again for service?                                               ___   ___

13) Would you recommend us to your friends

      or business associates?                                                                           ___   ___