If you do new install or retrofit access control, then door repairs are nothing new to you. Unfortunately, all too often we will quote an installation without giving appropriate attention to the general condition of the door and opening. There may be several reasons for this. One typical...
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If you do new install or retrofit access control, then door repairs are nothing new to you. Unfortunately, all too often we will quote an installation without giving appropriate attention to the general condition of the door and opening. There may be several reasons for this.
One typical situation is the salesman is too lazy to survey the site, or does not know how to assess a door's condition.
Another excuse is that the client has a limited amount of budget, and the locksmith wants to focus the effort on the new equipment and his labor, and just hope for the best where the door is concerned.
Finally it was simply an oversight. You are busy. The client is using the door on a daily basis. What's the worst thing that can happen?
Damaged hinges and racked doors are the most typical door problems locksmiths encounter when installing access controls. If you asked one the of guys running service calls for traditional locksmithing, they might add damaged jambs and splintered doors from forced entries to that list.
A damaged hinge isn't usually a damaged hinge. That is to say, the actual damage is to the door or frame where the hinge attaches. These problems are usually ignored by the end-user for as long as they can possibly put up with the problem. By then you might not even be able satisfactorily re-install the old hinge.
Some customers decide they want to upgrade their security and figure that by adding access control to the door, it will cure all the other problems on the door. That, of course, is not the case.
Many access control system upgrades and new installs require wiring onto the door. Electrified door hardware which requires wiring onto the door includes:
Exit devices with latch retraction: applying power to the device retracts the latch for momentary access or extended electrical dogging.
Lever trim which, when power is applied, causes the trim to become ‘active' and allows unlocking of the door.
REX switches, installed in either an exit device or in the trim which provides signaling to the access control system.
Pemko Door Hardware offers standard and electrically modified continuous hinges for door repair projects as well as upgrade projects. Pemko is an ASSA ABLOY Group company.
As many of us would agree, a full line of product is great but it isn't worth much if not backed up by great customer service. Pemko gets high scores both regards.
Recently, I was servicing one of my account's doors, which had hinge supplied by others at some point in the past, but which was in need of servicing. It was full surface mount hinge, and servicing entailed removing a protective aluminum molding which concealed one row of mounting screws. I was unable to positively identify the existing hinge, but cold-called PEMKO for technical support.
In no time I was in correspondence with an expert, and was able to identify the hinge, obtain a part number for the replacement cover, and order some from Clark Security. It was quick and easy.
The more recent adventure involved preparing a quote for a school district that wanted access control. Several of the doors were clearly candidates for continuous hinges, but also for power transfer capabilities to electrify lever trim on exit devices.
Once again Joe Killion, the Pemko product manager for hinges, gave me the direction I required and introduced me to one of Pemko's newest products, the electrically modified hinge.
This product works well with other ASSA ABLOY member companies who manufacture access control products and accessories where a power transfer product is frequently required.
I interviewed him about Pemko's new products. Following are Locksmith Ledger's questions and Killion's answers.
What is your name and job title? What contact info should I include in the article so readers can obtain additional information?
Joe Killion, Hinge Product Manager. The phone number for our customer and technical support line is 800-824-3018.