Today’s business customers have developed a strong interest in keyless entry. Whether motivated by need or desire, these customers turn to security providers, installers, contractors and locksmiths to facilitate keyless entry requests. Keyless entry devices and systems are evolving...
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Today’s business customers have developed a strong interest in keyless entry. Whether motivated by need or desire, these customers turn to security providers, installers, contractors and locksmiths to facilitate keyless entry requests.
Keyless entry devices and systems are evolving daily. Locksmiths should be advertising and making attempts to educate the public so that customers will turn to them as their first providers of keyless devices or systems.
This article explains the different steps relating to the “keyless entry” request and how the details the different components and devices relate to the request.
Every request for keyless entry will be motivated by compliance or convenience. Requests motivated by compliance occur when the customer is directed to make changes to an existing condition or apply keyless entry to new construction.
Directions can be made by: the local AHJ (authority having jurisdiction), usually the fire marshal or building inspector that has jurisdiction of the business vicinity. These authorities are interested in fire or life safety; conformity to barrier requirements; ingress or egress that affects access for the general public.
In addition, governmental customers have strict requirements relating to the security of doors that lead into storage rooms where classified information is kept. Another example concerns hospitals where strict regulations address the security of rooms and cabinets where drugs are stored.
An example relating to conformance might be where an elevator lobby on a floor of a building allows persons to exit the elevators only to find that doors leading out of the elevator lobby are locked. It is feasible that during a fire, the elevators doors will close and the elevator will (by default) return to the first floor.
In this case the AHJ may require the customer to install fail-safe hardware tied into the fire control system so that when the building goes into fire mode, the power to the hardware is cut, allowing persons caught in the lobby to enter the secured areas and then egress the building from the building refuges (or stairwells).
What type of fail-safe hardware will remedy the situation? How will it tie into the fire control system?
Most elevator lobby doors are reverse-bevel (they swing outward), double doors and fire assemblies. All of these factors complicate what can be used without interfering with other codes and requirements.
Considering matters of compliance, the first priority is how quickly the condition can be rectified.
Customers request keyless entry when it makes their workplace more efficient. This can be as simple as installing an electric strike between the waiting room and exam rooms of a medical office or a pushbutton lock to allow employees to access a protected garage.
Convenience requests are not driven by authorities but any changes to conditions must meet the code requirements set by the authorities.
Locksmiths should always be familiar with local code requirements and know what the AHJ expects. In matters of convenience this may be enough, while in matters of compliance the AHJ usually inspects the changes made.
Considering matters of convenience, the first priority is the return on investment.
Most customers have an idea of what they want, but the results can be disappointing if the expectations are not clearly defined. Unanticipated problems can develop after a keyless entry system is installed.
For instance, after a theft, a business manager might have a lock on a storage room changed out to a simple pushbutton lock. The thinking might be that there were too many keys out, too many suspects and not enough accountability. After the change-out, another theft occurs and now the business manager discovers that everybody is a suspect because anyone could have had the combination.
The locksmith who installed the lock should have explained both pros and cons of pushbutton locks so the business manager would have known what to expect.
Many standalone electronic locks include large groups of personalized numbers and the ability to audit those numbers. These features can determine who comes and goes, and at what time.
By having a locksmith install a keyless device, the customer gains more control over the access. But now the customer must assign the task of managing the new features. Someone will have to administrate the program. The administrator needs to know how to change, enroll, and lock out personal identification numbers.
Locksmiths should take the time to determine what the customer expects and then make recommendations based on those expectations.
Locksmiths new to the process can learn about all the different type of products from several different sources. Lock distributors supply cut sheets, brochure, and catalogs, and often host educational seminars and exhibitions; manufacturer’s representatives are specifically designated to educate locksmiths about the products they represent. Locksmith associations are dedicated to supporting and educating the locksmith. Trade journals provide a wealth of information; and everybody is on the Internet.
The primary goal of any keyless system is to eliminate access by keys, so the keys that do bypass these systems must be carefully guarded and never distributed casually.
There is much to share with the customer who simply wants to “buzz” in. The savvy locksmith understands what the customer is looking for — convenience — and will explain all the details...
The Trine 3000 program helps the locksmith stock the right electric strike for any job.